But for the last two weeks, about 3-4% of our users that selected their settings prior to about Feb 20, and then synchronized after Feb 20th, the software would report URL issues, because Google pushed a URL change from the server side. Also, if with the old software if you simply go to Calendar Settings, re-select your Calendars, this will also work.
#COMPANIONLINK LOGIN UPDATE#
But internally the Sync URL for certain user's Calendars got changed by a server-side modification in the Google Cloud.ĬompanionLink has posted an update online at our website to handle both old and new urls so this change is now transparent. Starting about Feb 20th, Google started changing Calendar URL's for certain users.
The reason is that we've discovered Lotus Notes is "higher maintenance" than Outlook so we are looking to align our pricing to match cost of covering the support demands of the customer base.įor the URL issue we finally know the answer. We've set CompanionLink Express to honor the prior purchase automatically so you don't need a keycode and the upgrade is free. People who already purchased our product need to download CLX instead of CLG. Maybe we sent responses that you didn't see? Did you check your "Spam filter" to see whether they went there? Be sure to add CompanionLink to your whitelist to be sure you get the responses.įirst I apologize that we moved Lotus Notes support from our lowest end product to a higher price product. Although we handle more than 400 messages a day, I know for a fact that our support queues were cleared all last week. I apologize that you did not get a response from email technical support. Tom, I'm so sorry you had these problems.
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